ThedaCare Names Directors of Operations for Hospitals, Transitions of Care Divisions

Shana Herzfeldt Patsy Engel

Herzfeldt, Engel to Lead Improvement Teams

ThedaCare has promoted Shana Herzfeldt and Patsy Engel to directors of operations for its Fox Cities hospitals and transitions of care divisions. The openings were created when Jamie Dunham and Jodi Braun were named operational vice presidents for ThedaCare’s hospital division last year.

Herzfeldt and Engel will create models and teams to improve and apread accomplishments with the Fox Cities hospital division, which includes Appleton Medical Center and Theda Clark Medical Center in Neenah.

Since joining ThedaCare 11 years ago, Engel has held several roles including coordinating disease management programs at Touchpoint Health Plan, an operations support specialist and a facilitator for ThedaCare’s continuous improvement program.

Herzfeldt joined ThedaCare nine years ago as a registered nurse at Appleton Medical Center. She then became a supervisor and manager for the hospital’s Collaborative Care Unit. During the past year, she also took a leadership role in ThedaCare’s Collaborative Care Spread and the Inpatient Value Stream.

ThedaCare™ is a community health system consisting of five hospitals: Appleton Medical Center, Theda Clark Medical Center, New London Family Medical Center, Shawano Medical Center, and Riverside Medical Center in Waupaca. ThedaCare also includes ThedaCare Physicians, ThedaCare Behavioral Health, ThedaCare At Work, and ThedaCare at Home. ThedaCare is the largest employer in Northeast Wisconsin with more than 6,175 employees. Follow us on Facebook and Twitter.