As you’re probably well aware, the insurance process can be a little tricky when it comes to healthcare. We try to help you understand and manage this process as easily as possible.
When you make an appointment to see your primary care doctor or a behavioral health specialist, we will ask for your insurance information (bring the card that your insurance company has given you). This helps us determine what services your insurance company covers, and any deductible or copay amounts you may be responsible for paying.
To save time, you can print and fill out the insurance information and patient information forms before your appointment and bring them along to your visit.
What to Do if You Have Questions
After you receive care, you may have questions about how much you’ve been asked to pay. These types of questions can be answered by calling the number on your bill. If you haven’t received a bill yet, call your insurance company to find out when (or if) you’ll be billed.
If these resources don’t provide the information you’re looking for, you can also try calling the clinic you visited.
Employee Assistance Programs (EAPs)
Some services, such as family counseling and counseling for people suffering from low-level depression or anxiety, may be covered by Employee Assistance Programs (EAPs). EAPs are provided as a service to employees by employers. Ask your employer if they offer an EAP, and what providers they use to offer covered services.
Learn how EAPs help employees