Contact Information
- Emergency Transport:
(800) 236-2066
"1 Call Does it All"
- Non-Emergency Phone:
(920) 729-2114
- Secure Fax: (920) 729-2006
The ThedaStar Communications Center handles all requests for patient transport via ThedaStar Air Medical. This includes requests for inter-facility transports, as well as scene responses.
All arrangements for transport of patients from other facilities to Theda Clark Medical Center and Appleton Medical Center can be made with one call to the ThedaStar Communications Center.
For inter-facility transports, ThedaStar can respond to your facility prior to obtaining an accepting physician. However, an accepting physician is required before ThedaStar can depart the your facility with the patient. If the patient is being transferred to Theda Clark or Appleton Medical Center we can assist you in obtaining an accepting physician while ThedaStar is enroute to your location.
To prevent delays in response when requesting ThedaStar please call ThedaStar Communications directly at 1-800-236-2066 for all transport requests.
When calling please have the following information available.
Scene Requests
- Requesting agency
- Location: Address, GPS coordinates or cross-streets; city/township and county.
- Landing Zone contact information: agency, frequency, description if available. MARC 2 is the preferred channel for air-ground scene communications.
- Type of incident including suspected injuries or illness
- Number of patients, estimated ages and weights
Inter-Facility Transports
- Requesting / Sending Physician
- Sending facility and unit
- Receiving facility and unit (if known)
- Receiving Physician (if known)
- Patient illness/injury information - special equipment needed (IV drips, ventilator, etc.)
- Patient age and weight
"1 Call Does it All" - If you call for ThedaStar and our helicopter is not available, we will find the closest appropriate available helicopter to assist you.