When Minutes Matter

For the most critical emergency situations, ThedaStar quickly gets patients the care they need.


If you are a referring hospital or EMS needing trauma transportation and assistance, call our One-Call referral line at 1-800-236-2066. Our dispatchers will help:

  • Determine what emergency transportation is needed
  • Transfer calls to the emergency department to help with physician acceptance for trauma transfers
One-Call also arranges medical transfers for:
  • Injured patients to a Level I or II ACS verified trauma center, including the Trauma Center at ThedaCare Medical Center-Neenah
  • Critically ill patients to specialized care services at ThedaCare hospitals or other care centers
Emergency Air Transportation

ThedaStar Air Medical provides helicopter transports and transfers for trauma patients and critically ill patients. Our crew of pilots and medical staff provide safe emergency care for:

  • Critically injured adults and children from accident sites to the Level II Trauma Center at ThedaCare Regional Medical Center-Neenah
  • Seriously ill or injured patients from local or regional hospitals to specialized care services at ThedaCare hospitals or other tertiary care centers
  • Newborns needing specialized intensive care services to the Neonatal Intensive Care Unit at Children’s Hospital of Wisconsin–Fox Valley, or other designated care facilities with Neonatal Intensive Care Units
Helicopter Features and Safety 

Our ThedaStar Air Medical Program is staffed by highly trained flight nurses, paramedics, pilots, mechanics and dispatchers all working together to provide fast, reliable and quality care for your patient transfers. It’s a tall order to provide round-the-clock flying capability while ensuring the future financial viability of this highly regarded and demanded air ambulance service. ThedaStar flight crews are on a 12-hour work shift schedule and available on a 24/7/365 basis. This allows ThedaStar more operations flexibility to leverage staff expertise so that we improve patient care, productivity and efficiency. What this means to you, our referring partners, is a commitment to better serve you and your patients now and well into the future.

Response Time

On average, it takes five to seven minutes from the time a call is received until lift off. Though flight times vary depending on distance and weather, the helicopter can often cover 25 miles in about 10 minutes. See the flight times and map for more information:

Safety and Guidelines
Find out when air medical transportation is needed and how to prepare for the arrival of the ThedaStar helicopter:

Policies and Resources

ThedaStar offers opportunities to learn more about air medical transportation through ride-alongs and public events:

Aircraft operations provided by PHI Air Medical.