Insurance Information

Insurance Information
Treatment for bone, muscle, and joint pain often involves working with multiple providers, such as physicians, therapists, and surgeons, to get the complete care you need. Understanding what your insurance policy covers will help you know what to expect when it comes to paying for your treatment.

What to Do if You Have Questions
As you’re probably well aware, the insurance process can be a little tricky. We try to help you manage this process as easily as possible.

Many insurance providers don’t require you to get a referral to receive orthopedic care, but some may require a pre-authorization for certain surgeries and procedures, even if you had a doctor referral.

After your doctor recommends a procedure or treatment plan, it’s a good idea to call your insurance company to determine what services are covered, and if any pre-authorization is needed. Contact your insurance provider by calling the number listed on your insurance card (remember to bring this card with you to every appointment, too).

Moving forward, if you have questions about a bill, call the hospital or clinic where you received services (there should be a phone number on your bill). If you haven’t received a bill yet, call your insurance company to find out how much (or if) you’ll be billed.