FAQ Before Informational Session

Frequently Asked Questions

What if I am unsure if bariatric weight loss surgery is right for me?

  • Watch our 33 minutes informational video to get the basics you will need to start your weight loss journey. If you prefer a face-to-face learning experience, register for our next in-person information session. 

Can I attend the in-person information session if I already watched the video?

  • Yes, you do need to choose at least one learning format, video or in-person, but you do not have to do both.

Can I still watch the video if I'm signed up to attend the in-person information session?

  • Yes, some people find doing both is helpful.

Can I register for more than one in-person information session?

  • Yes, you can sign up and attend more than one session, but you are only required to attend one within 12 months of your surgery date. You may also choose to watch our 33 minute video or attend an in-person information session.

I went to another program’s Informational Session and know about all my surgery options.  Do I still need to attend one?

  • Yes, this is your opportunity to learn about our program’s options and requirements and to determine if this program is right for you in your journey to a healthier life. You may also choose to watch our 33 minute video or attend an in-person information session.

Can I bring a guest to the in-person information session?

  • Yes, you can bring 1 guest.  Please do not register your guest for the in-person information session.

What if I want to watch the video but I don't want to give my information?

  • We ask for your information so that we can be ready for you to start the pathway to a successful weight loss when you return the bariatric questionnaire after you watch the video.

How do I watch the video again without filling out the form again?

  • There will be a customized link to the video in the email confirmation you receive after completing the form. You can use that customized link to view the video again.

What if I register, but do not want to give medical and insurance information prior to attending an information session?

  • You do not have to provide this information prior to attending a session if you do not want to.  Please note this information is used to determine your insurance benefits and specific surgery requirements which is part of your personal “pathway to surgery” packet.  You will receive this packet at the session.  Without it, we will not be able to provide you this personal packet.

Can I register the week of the informational session?

  • Yes, you can register the day of an informational session.  Please note to receive the personal “pathway to surgery” packet at the session, you must register at least 1 week in advance.  If you register in less than 1 week, this packet will be mailed to you once all information is received.

Is bariatric weight loss surgery a covered benefit by my insurance company?

  • Bariatric weight loss surgery coverage depends on your specific insurance policy. When you register for an informational session, we will gather insurance information from you. Our team will then verify with your insurance company what your benefits are.  We will provide you with information on your insurance benefits on the night of the informational session you are registered to attend.

How long before I can have surgery?

  • It depends on the requirements set forth by your insurance company. This information will be given to you at the informational session in your personal “pathway to surgery” packet.

What is the difference between prior authorization and precertification?

  • Prior authorization is a process insurance carriers require their members to go through.  They check to see if you meet all of the necessary requirements to approve a particular procedure.  A precertification is informing your insurance of your scheduled hospital inpatient admission.

What if my insurance tells me weight loss surgery is a direct exclusion?

  • This is when your policy offers no coverage for the particular procedures identified.  Our informational session and personal “pathway to surgery” packet will give you the tools to help guide you through an appeal process.

To register, call 1-800-236-2236, extension #3 or register online