Video Visits

Video visits

Grab your computer, smartphone, or tablet and start your video visit with a ThedaCare provider.

Video visits for quality care delivered quickly

Video visits allow patients to discuss symptoms of COVID-19 and other concerns or conditions directly with their preferred care provider from the comfort and safety of their own home. They are accessible through any web-enabled device with a camera and are made by appointment when your preferred care provider is next available.

We also offer Urgent Care video visits for certain conditions. Urgent Care Video Visits allow patients to speak to the first available care provider between the hours of 7 a.m. to 7 p.m. Monday to Friday and from 8 a.m. to 5 p.m. Saturday and Sunday.

Video Visits are the best option:
- Even if you are not an existing ThedaCare patient
- When you would like discuss questions or concerns face-to-face with a provider without leaving home
- If your symptoms are mild to moderate
- If you have an urgent care need that doesn’t require a hands-on examination. See Conditions tab below.

How Video Visits Work
Conducting a video visit requires a web-enabled device with internet access, web cam and a microphone (e.g., smartphone, tablet, laptop or desktop computer). See Video Visit Resources tab below.

After scheduling an appointment via MyThedaCare (or the MyChart app or by contacting your primary care provider), you will receive an appointment reminder with further instructions, including how and when to properly check in before your visit and next steps.

In preparation for your visit, make sure you have access to a well-lit and private area to connect from and test your audio/video setup.

Visit our MyChart eCheck-in Quick Start Guide if you have scheduled an appointment but are having difficulty checking in.

For more information please visit our FAQ.

Video visits will NOT work on Microsoft Internet Explorer AND iOS v14.2
Accessing video visits on a laptop or desktop computer requires one of the following Internet browsers: Chrome, Microsoft Edge, Firefox, or Safari.

Apple device owners please upgrade to the latest iOS version.

  • Urgent Care Video Visits
    - Acne
    - Athlete’s Foot
    - Canker Sore
    - Cold & Flu Symptoms
    - Cold Sore
    - COVID-19
    - Diaper Rash
    - Erectile Dysfunction
    - Excessive Sweating
    - Gastroesophageal Reflux Disease
    - Infections (minor)
    - Insomnia
    - Lice
    - Medical Travel Advice
    - Pinkeye
    - Rash
    - Ringworm
    - Seasonal & Environmental Allergies
    - Shingles
    - Sinus Infection
    - Stomach flu
    - Stye
    - Swimmer’s Ear
    - Tick Bite
    - Urinary Tract Infection
    - Yeast Infection
    Non-Urgent Care Video Visits
    - Cold & flu symptoms
    - Mild COVID-19 symptoms
    - Diarrhea
    - Headaches
    - Medical travel advice
    - Mild asthma
    - Mild stomach pain
    - Nausea
    - Pink eye
    - Seasonal allergy symptoms
    - Urinary problems
    - Vomiting
  • Sign Up for MyThedaCare

    If you don’t have a MyThedaCare account, simply follow these steps to sign up today:
    • Click on “MyThedaCare” 
    • Click on “Sign Up Now”
    • Follow the prompts 

    Once you MyThedaCare account has been established, you can schedule your video visit appointment within MyThedaCare.

  • Starting Your Video Visit

    Follow these simple 6-steps to successfully launch your video visit.

    1. 15 minutes prior to your scheduled visit find a well-lit and private area to connect from.  Test your setup up if you did not do this immediately after scheduling your appointment.
    2. Log into your MyThedaCare account or your proxy child’s account, whomever is the patient.
    3. Once logged in, find and click on "Appointments" link.
    4. Select the correct video visit date and time from the list of Upcoming Appointments,
    5. Click on "Start Video Visit", and wait for your care team member to join. When you are successfully connected, you will see the message of: “Connected, please wait for your provider”.  They will be notified that you are awaiting and will join at your scheduled appointment time.
    6. During the visit when you are ready to talk to your provider, just click the button and unmute your computer/phone or tablet.
  • Video Visit Resources

    You can access ThedaCare’s video visits from any web-enabled device – smartphone, tablet, laptop, or desktop.  Any of these devices you wish to use will require internet access, web cam, and a microphone in order to conduct your visit.

    Video visits will NOT work on Microsoft Internet Explorer AND iOS v14.2
    Accessing video visits on a laptop or desktop computer requires one of the following Internet browsers: Chrome, Microsoft Edge, Firefox, or Safari. Apple device owners please upgrade to the latest iOS version.

    What To Expect From Your Doximity Video Visit | 90 Second Video Tutorial

    Video Visit FAQs
    Explore some of our Frequently Asked Questions related to video visits

    Doximity Video Calls: Setting up your Microphone and Camera
    for iPhone           for Android

    Billing information
    Like in-person office visits, video visits are billed to the patient’s insurance; copay, deductible and co-insurance will be determined based on benefits applied by your insurance provider.

    Virtual Health End User Agreement
    Get details on how we encrypt and protect personal information provided through our website

Schedule Your Video Visit:

Log in to your MyThedaCare account:





New users can create an account at MyThedaCare.org:




If this is a medical emergency, call 911.