New Outpatient Unit Opens

Unit at New London Family Medical Center provides variety of services

The doors to a new outpatient unit at New London Family Medical Center (NLFMC) opened earlier this month.

The new unit, designed with input from NLFMC customers, provides a warm, calm, quiet and inviting atmosphere. “This unit was truly developed with the customer as the center of our focus,” said Sharon Kapitany RN, MS-MOB manager of business and operations development at NLFMC. “The voice of our customers has been heard and listened to throughout. Two years of work has been done on improving processes and eliminating wastes to assure we are meeting our customer’s needs in a cost-effective and efficient manner. This pre-work will prepare us for our customer needs today and in the future as we continue to expand services.”

The new outpatient unit, which is separated from inpatients, features five private rooms, three with private bathrooms. “The private rooms have natural lighting with décor inspired by nature to provide that inviting, calm and relaxing environment that promotes healing,” said Kapitany.

She said chronic disease is expected to continue to rise for the next six years. In 2009, NLFMC had less than 1,000 outpatient reatment visits. For 2012, the annualized visits will be over 2,500. Currently, customers receive treatment on the Medical and Surgical unit along with inpatients. The new unit provides a dedicated place for outpatients needing the following treatments: infusion therapy, wound care – non healing wounds, injection/port blood draw and blood product transfusions. Additional services are planned for 2013. The unit will be staffed by nurses certified in wound care with additional future specialty certifications. “There is a dedicated core team of nurses to promote continuity of care,” said Kapitany.

The new unit was created through the renovation of existing space on the second floor to save on construction costs. The project was partially funded by the Wolf River Area Healthcare Foundation Annual Dinner 2012. “The community has graciously given to this cause” said Kapitany. “It is our turn to give back to the community we serve and provide them with excellent care close to home.”

The outpatient unit is open 7 a.m. to 9 p.m. Monday through Friday and 7:30 a.m. to 6:30 pm. Saturday and Sunday.

New London Family Medical Center is a 25-bed, critical access hospital serving New London and nearby communities in Outagamie and Waupaca counties. The hospital, which has been in operation since 1930 and is part of ThedaCare, provides inpatient and outpatient surgery; a 24-hour emergency department; physical, occupational and speech therapies; diagnostic services including laboratory and imaging; pain management; transitional care; and a ThedaCare At Home retail store. ThedaCare Physicians-New London shares the campus of New London Family Medical Center.