New London city storm sewers backed up Wednesday night after heavy rains, leaving one to two inches of water in the Emergency Department at New London Family Medical Center (NLFMC). The water also impacted the CT Scanner and Nuclear Medicine areas.
Quick thinking and teamwork helped the New London staff develop and execute a plan to continue serving patients. Staff decided to temporarily move the ER to their surgical area.
"This was amazing. Everyone worked together," said Bill Schmidt, NLFMC CEO. "It took about 45 minutes from the time we made the decision to having a functioning ER in the alternate location."
In addition to the ER staff, housekeeping, maintenance, security, information technology, infection prevention, administration and many other staff members are contributing to the efforts to clean up and serve patients. The clean upteam continues to monitor the moisture levels in the Emergency Department and will move the ER back to its normal location as soon as they return to acceptable levels, possibly Friday afternoon.