Auxiliary move from handwritten receipts to touchscreens at boutique

Posted 13 August 2015 1:59 PM by sschmidt

"I’ve never touched a computer before."

Some members of the Shawano Medical Center Auxiliary are going from complete computer newbies to touch-screen divas! The Wolf River Boutique, the gift shop at the new ThedaCare Medical Center-Shawano, will have new displays, new (and some returning favorite) merchandise, and a new Point of Sale (POS) system.

"The ladies are going from handwritten receipts and a calculator to a touch screen computer that calculates the total, sales tax and discounts," Elaine Gast, SMC volunteer coordinator said. "It will be faster, with less arithmetic to figure out, and – a big improvement for our customers—it will accept credit cards, debit cards, and employee payroll deductions."

The new system, the POS Prophet, is already in use in two ThedaCare hospitals’ gift shops. It will be in use until the gift shop closes September 4 and again when it reopens at its new location at ThedaCare Medical Center-Shawano on September 28. The system also provides the hospital gift shops the ability to keep an electronic inventory, print price tags, manage sales, and reduce the amount of time needed to process employee payroll deductions.

That’s important because keeping expenses to a minimum is part of the gift shop’s mission—all proceeds go back to the medical center for programs for patients.

There are a lot of good reasons to adopt the new system, but that doesn’t mean the transition has been an easy one.

"We have associates who do not use a computer," Elaine said, and noted that more than one has never used a computer before. To help them learn the system, Auxiliary members Karen Fusek and Carol Kleist became "super users" expert users who can help teach their fellow volunteers and answer questions when the system is live.

Gift shop associates are training on the system and will launch it officially on Monday. "There was a lot of apprehension, but we did a preview and then hands-on training with the super users," Elaine explained. "Now, the associates are saying, ‘I can do this.’ "

In anticipation of the move, the boutique is having a moving sale on August 18 and 19 in the lobby of Shawano Medical Center, 8 a.m. to 5 p.m. both days. The public is welcome to look for bargains merchandise and displays. And of course, proceeds benefit Auxiliary projects.